Customer Service Interface
Plug Opower into your legacy IT and extract new value from your customer information system.
Personalized bill insights
Help customers understand and control their energy use throughout the billing process.
Smarter call centers
Lower call volume, speed up handling, and roll fewer trucks by arming CSRs with insights.
Technology to scale
Personalize every customer's experience with the industry's leading software platform.
Equip service representatives with the personalized insights they need to have satisfying conversations with every customer. Bill Advisor’s CSR tools shorten handle times by 30%, reduce repeat calls, and prevent truck rolls for meter testing.
Alert customers when they’re on track for high bills and share personalized tips to avoid them. The result: a 6% boost in customer sentiment and a 19% drop in billing calls.
Customers pay attention when bills arrive. Seize the moment by embedding targeted insights in your “bill ready” notifications.
Unlock operational savings by motivating customers to self-serve. Web tools and rewards programs encourage customers to take the actions that matter, like signing up for eBills.