Energy Alerts Platform

One exciting thing about Smart Meters is that they can take readings as often as every 15 minutes. Using that data, we can tell customers how much energy they've used during the month (rather than at the end), and let them know about high bills before it's too late to do anything about them.

Email Alerts

Utilities and their customers are increasingly choosing email as their preferred channel of communication. Utility customers who opt into email alerts tend to be more engaged than others, and tend to leam more than average about new ways to save energy.

Mobile Alerts

Communicating via smart phones and mobile devices (such as the iPad) is critical to engaging the “on-the-go” generation about their energy use. The Opower platform seamlessly integrates with devices in people’s homes, bags, and pockets.

Providing your customers with Energy Alerts

Energy alerts are an important way to demonstrate the value of the Smart Grid to customers—when used correctly, alerts can be one of the most pragmatic ways to help customers manage their energy use, and without the need for any in-home hardware. Alerts are a critical part of the new utility customer experience, which provides greater transparency and leads to higher customer satisfaction.

Opower energy alerts at a glance:

Customers can sign up for high-bill, goal-progress, and report-reminder alerts
Three communications channels are currently available: email, SMS, IVR
In combination with our CSR Tool, high-bill alerts are a powerful means of enabling customers to manage their energy use (and their bills) more effectively