Online Energy Management Tools

Providing our online tools to your customers

Utilities around the world have chosen Opower’s web portal to deliver next-generation customer experiences. For utilities deploying Smart Meters, the web portal—along with our AMI-enabled Home Energy Reports—offers a state-of-the-art customer engagement solution, and delivers highly visible, quantifiable value to customers who may be wondering about the benefits of AMI. In a recent Smart Grid deployment, our utility partner saw a 5% increase in customer satisfaction as a direct result of using the Opower platform.

• Advanced energy data browser
  For customers who want to dig deeper in their energy use (even all the way to 15-minute intervals), our web portal offers a user-friendly interface that’s intuitive to use, even for people who aren't energy geeks.
• Patent-pending usage disaggregation algorithms
  Pinpointing the sources of high energy usage is the essence of Opower. Our web portal offers patent-pending data disaggregation, showing customers how their own HVAC use compares to that of their neighbors.
• High-bill analyzer
  Taking on the most common reason for customer service calls, our high-bill analyzer offers customers a self-serve approach to uncovering why this month’s bill seems higher than those in the past.
• Industry-leading dynamic rate engine
  With more than 120 dynamic rates in production today, our highly configurable rate engine is built to accommodate just about any rate structure—without the need for costly additional development.
• Progressive online audits
  Fewer than 1% of online energy audits are fully completed. Opower’s gradual online audit asks just a handful of questions at a time, promoting higher completion rates.
• Personalized energy efficiency plans
  Not every energy efficiency tip makes sense for every household. Personalized, relevant tips are at the heart of our customer experience, and are further refined as customers take action and offer more information about their home and lifestyle.