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As utilities across the globe invest heavily in large-scale Smart Meter deployments, they are being asked by regulators and customers to show proof of their value. Tangible improvements in customer experience are an important way of doing this. Vastly enhanced data access demonstrably improves the level of service customers receive, whether through the mail, online, or on mobile devices.
Opower’s Smart Grid Engagement solution leverages push channels and just-in-time information to transform the utility customer experience. It’s no surprise that Opower serves as the front-end for several of the world’s largest Smart Meter deployments. We currently analyze more than 100 billion meter readings every year, and continue to develop new ways of using Smart Meter data to delight and empower customers on behalf of our utility partners.