Be an energy advisorGive your customers the experience they deserve with personalized advice and analytics.
Get ROI from the webRealize meaningful improvements in customer sentiment, time-on-site, and call resolution.
Deliver smart grid valueDemonstrate the value of interval data through web interfaces and proactive digital communications.
Many customer engagement initiatives provide soft value propositions. But Opower’s customer care solution is built from the ground up to measure results and impact to ensure your investment is justified. Below are some examples of client success with the Opower Customer Engagement solution.
Opower’s solution consistently increases the extent to which customers say they find smart meters valuable. Watch Val Jensen describe how ComEd uses Opower’s Customer Engagement solution to create value for customers through the smart grid.
Time-on-site for utility websites using Opower is up to 4x higher than what they had before. Open rates and click-throughs for utility digital communications on our platform are consistently high.
Surveys prove that utility customers using Opower's solution trust their utility more and believe it wants to help them save money.
- AEP Ohio
- Commonwealth Edison
- PG&E (Pacific Gas & Electric)
- Xcel Energy