As utilities deploy smart grid technologies, the volume of data they produce each day increases more than 3000-fold. As customers begin interacting more with their utilities online, they create even more data. Opower’s Data Analytics Engine sits on top of the world’s largest repository of energy data -- currently spanning more than 52 million households and businesses, and growing at a rate of more than 100 billion meter reads per year. Opower 5 is optimized for large amounts of time-series data and analytic processing, and can run analytics on billions of meter reads per minute to deliver customer and utility insights in real time with sub-second latencies. The engine runs hundreds of Opower algorithms that process utility data, third-party data, and customer behavioral data to power millions of personalized communications with utility customers on the Opower platform.
And in response to utility requests for more visibility into program performance and customer behavior, Opower has launched Customer Intelligence as part of the Flex release, a business intelligence service that aggregates customer information from multiple utility systems and third-party sources alongside data on customer interactions with Opower’s digital channels. Customer Intelligence will be comported to each client’s market segmentation schemes to uncover behavioral insights relevant to other marketing and customer outreach activities at the utility.
One benefit of our data analytics engine is its ability to forecast program impact within 10%. Watch Nancy Hersh and Emily Bailey show you how.
Collecting so much data requires a commitment to preserving customer security and privacy, one we take very seriously. Watch our webinar to learn more.
The amount of data generated from smart meters provides an opportunity to enhance the customer experience and give customers more control of their data. Watch Nancy and Jeremy explain.
That’s the question of the day. Read our data sheet to learn more about big data and why it matters to utilities.
As the amount of data increases, so does the opportunity to unlock insights from that data. Leveraging this resource wisely adds value appreciated by utilities and customers alike.
With a database that currently stores more than 52 million homes & businesses worth of information and processes 100 billion rows of data each day, the Opower database is the most powerful of its kind, utilizing proprietary multi-tenant batch processing.
Our unified data layer integrates data from across our platform, whether that’s customer usage data, demographic data or behavioral data related to customer web interactions. We use this single view of the customer to ensure all customers receive context.
We take data security seriously. Our SOC 2 certification ensures that both utility data and customer data are safe and secure. In addition to our investment in security, we adhere to a strict set of data privacy principles.