Opower Introduces Next Version of its Cloud-Based Platform, Opower 5: Flex
New Enhancements to deliver more Visibility, Flexibility and Personalization for Utility Partners
MIAMI, FL --
February 27, 2014 -- Opower, the global leader in
cloud-based software for the utility industry, today introduced the latest
version of its technology platform, Opower 5: Flex.
Opower 5: Flex is the underlying engine that drives each of the Opower solutions, including Energy Efficiency,
Customer Engagement, Demand Response, and Thermostat Management. Major
enhancements in the Flex release focus on three areas: business intelligence, web
extensibility, and message targeting. These enhancements are rolling out across
the first half of the year.
“Our utility partners are looking for a platform that delivers
increased capabilities in business intelligence, web extensibility and
targeted, individual interactions with their customers,” said Dan Yates,
Opower’s CEO and Founder. “The Opower 5: Flex release was built to deliver more
powerful outcomes and solutions for utilities in response to that feedback.”
Enabling these platform capabilities is Opower’s continued
investment in service-oriented architecture built on open source technologies
including Apache Hadoop, HBase, and Hive.
“Opower 5: Flex is optimized for large amounts of time-series data
and analytic processing, and can run analytics on billions of meter reads per
minute to deliver customer and utility insights in real time with sub-second
latencies,” said Rick McPhee, Opower’s SVP of Engineering.
visibility across the global platform
In response to utility requests for more visibility into program
performance and customer behavior, Opower has launched Customer Intelligence, a
business intelligence service that aggregates customer information from
multiple utility systems and third-party sources alongside data on customer
interactions with Opower’s digital channels. Customer Intelligence will be
comported with each client’s market segmentation schemes to uncover behavioral
insights relevant to other marketing and customer outreach activities at the
Enhancements in Opower 5: Flex enable utilities to further
customize content, design, and functionality to support their business goals.
Using Opower’s new Extensible Web
Framework, utilities can develop new functionality on the platform with
online over the course of the year. Additionally, Opower’s network of Certified Developer Partners, including
Carbon 5, Intridea, and SCV Soft are now available to develop customized
solutions for each client using these new capabilities.
"We were looking for a partner that could process data in a
very quick overnight period, analyze it, and then display it in ways that would
provide real value to our customers and help them save money," said Chris Burton, Vice President, Smart
Grid & Technology at BGE. "Prior to our engagement with Opower, our
typical interaction with a customer was through a monthly bill. Working with
Opower, we are able to deliver much more personalized communications that led
to a better customer experience."
behind every application
Based on extensive client feedback, Opower has built Visual Segmentation on Opower 5: Flex, a
first of its kind GUI enabling rapid development of new customer segments across
hundreds of variables. These segments never grow stale as they are then updated
nightly, and together can enable millions of personalized experiences.
“We are proud to take our data and behavioral
science capabilities to the next level by measuring how utility customers
behave, tailoring the experience to them, and personalizing our outreach,” said
Alex Kinnier, Opower’s SVP of Product Management and User Experience. “The Opower
5: Flex release gives utilities unique visibility, choice, and speed so that
they can generate the right experience for every single customer in their
Flex Benefits All Solutions
All 93 Opower customers are being seamlessly transitioned onto the
new Opower 5: Flex platform and will have access to its improvements in
visibility, flexibility, and personalization. This platform lays the foundation
for continued co-innovation between Opower and its network of utility partners
Working with 93 utility
partners and serving more than 32 million households and businesses across eight countries,
Opower is a leading provider of cloud-based software to the utility industry.
Opower’s platform uses big data analytics and behavioral science to enable utilities
to achieve energy outcomes, including energy efficiency, customer engagement
and demand response. Founded in 2007 and privately held, Opower is
headquartered in Arlington, Virginia, with offices in San Francisco, London,
Singapore and Tokyo. For more information, please visit www.opower.com and follow us on Twitter at @Opower.