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  • “Rocky Mountain Power has rolled out a new customer service to its Wyoming customers containing customized electricity usage information. The new Home Energy Reports will be mailed to 18,000 randomly selected Wyoming customers and are designed to help customers review their electricity consumption and explore ways to reduce costs through conservation and utilizing wattsmart strategies.”

    Rocky Mountain Power brings new services to Wyoming customers

    January 28, 2015

  • “Austin Utilities is getting some positive feedback on its Home Energy Reports program. A recent set of phone surveys found a majority of HER program recipients are happy to receive reports on their energy usage.

    The surveys, conducted last month, found 61 percent of respondents said they are glad to receive the reports and they find the information useful. About half of customers surveyed also said the reports improved their feelings toward the utility. Above all, most customers liked the neighbor comparison feature on the reports best.

    Utilities survey finds customers support reports on energy usage

    January 27, 2015

  • At first it looked like a Kansas City Power & Light Co. bill had come early. I grumbled, opened the envelope and prepared to write another check. But the letter wasn’t a pinch from the power company.

    Instead, KCP&L was letting my partner Bette and me know how our energy use compared with our neighbors’. We are among more than 150,000 of the utility’s Missouri customers in the Home Energy Report program, a KCP&L spokeswoman said.”

    KCP&L compares neighbors’ energy use and helps cheer people to lower electricity bills

    January 20, 2015

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