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  • “Indeed, a single behavioral energy intervention that many utilities are already pursuing — sending out home energy reports along with monthly utility bills, which compare people’s usage levels with those of their neighbors — leads to a 2 percent reduction in energy use, on average.

    The reports are created by Opower, a software firm that helps utility companies better connect with their customers, and they work by letting people see how much they’re using compared with others living near them (we humans are, after all, social animals) and giving encouragement to those who are using less.

    We could keep a huge amount of carbon out of the atmosphere just by changing people’s behavior

    February 27, 2015

  • “One key to survival of utilities involves treating their ratepayers as customers. New technology from Council Associate Partner Opower promises to help utilities make that transition, providing customers with a level of customized service that’s more like what one would expect from an online retailer. And some utilities are already signing on.”

    Healthy utilities begin with happy customers

    February 25, 2015

  • “Opower is a cloud-based company best known for its demand management and response tools. But the company's recent foray into customer care — it launched a new platform aimed at helping utilities reduce billing calls — helps illustrate how radically the industry has changed and where opportunity now resides for utilities.”

    Coming of age: How utilities are trying to catch up with Uber and Amazon

    February 25, 2015

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  • “Rocky Mountain Power has rolled out a new customer service to its Wyoming customers containing customized electricity usage information. The new Home Energy Reports will be mailed to 18,000 randomly selected Wyoming customers and are designed to help customers review their electricity consumption and explore ways to reduce costs through conservation and utilizing wattsmart strategies.”

    Rocky Mountain Power brings new services to Wyoming customers

    January 28, 2015

  • “Austin Utilities is getting some positive feedback on its Home Energy Reports program. A recent set of phone surveys found a majority of HER program recipients are happy to receive reports on their energy usage.

    The surveys, conducted last month, found 61 percent of respondents said they are glad to receive the reports and they find the information useful. About half of customers surveyed also said the reports improved their feelings toward the utility. Above all, most customers liked the neighbor comparison feature on the reports best.

    Utilities survey finds customers support reports on energy usage

    January 27, 2015

  • At first it looked like a Kansas City Power & Light Co. bill had come early. I grumbled, opened the envelope and prepared to write another check. But the letter wasn’t a pinch from the power company.

    Instead, KCP&L was letting my partner Bette and me know how our energy use compared with our neighbors’. We are among more than 150,000 of the utility’s Missouri customers in the Home Energy Report program, a KCP&L spokeswoman said.”

    KCP&L compares neighbors’ energy use and helps cheer people to lower electricity bills

    January 20, 2015

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