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  • “Worried about a possible 'utility death spiral,' energy insiders are searching for new financial models to keep U.S. utilities healthy as customers flee to distributed energy. But how about just figuring out ways to help the utility keep the customer in the first place?

    That’s what Opower hopes to do with a newly announced customer care product.  The company that led the way in getting consumers to think about energy efficiency now wants to get customers to think about their utility — and kindly.

    What if Your Electric Utility Acted More Like or Netflix?

    February 21, 2015

  • Puget Sound Energy (PSE) will be the first utility to deploy Opower's new customer care solution. With its sixth generation customer engagement platform, Opower 6, the company expands its offerings to include customer care while improving core tools and analytics. 

    Opower’s first customer care offering, Billing Suite, focuses on reducing high bill call volume and call center handle time, while increasing customer satisfaction. In early tests, clients using these products have reduced billing related calls by up to 19 percent.

    Puget Sound Energy to use Opower customer service platform

    February 18, 2015

  • “Sacramento Municipal Utility District (SMUD) has selected Opower (OPWR) for a multi-year partnership to deliver personalized communications across residential, commercial, and industrial customers. SMUD will replace a set of existing systems with the Opower platform in an effort to drive energy efficiency savings and to improve customer experience.”

    SMUD selects Opower's customer engagement platform

    February 17, 2015

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  • “Rocky Mountain Power has rolled out a new customer service to its Wyoming customers containing customized electricity usage information. The new Home Energy Reports will be mailed to 18,000 randomly selected Wyoming customers and are designed to help customers review their electricity consumption and explore ways to reduce costs through conservation and utilizing wattsmart strategies.”

    Rocky Mountain Power brings new services to Wyoming customers

    January 28, 2015

  • “Austin Utilities is getting some positive feedback on its Home Energy Reports program. A recent set of phone surveys found a majority of HER program recipients are happy to receive reports on their energy usage.

    The surveys, conducted last month, found 61 percent of respondents said they are glad to receive the reports and they find the information useful. About half of customers surveyed also said the reports improved their feelings toward the utility. Above all, most customers liked the neighbor comparison feature on the reports best.

    Utilities survey finds customers support reports on energy usage

    January 27, 2015

  • At first it looked like a Kansas City Power & Light Co. bill had come early. I grumbled, opened the envelope and prepared to write another check. But the letter wasn’t a pinch from the power company.

    Instead, KCP&L was letting my partner Bette and me know how our energy use compared with our neighbors’. We are among more than 150,000 of the utility’s Missouri customers in the Home Energy Report program, a KCP&L spokeswoman said.”

    KCP&L compares neighbors’ energy use and helps cheer people to lower electricity bills

    January 20, 2015

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