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  • The Value of the Engaged Energy Consumer (EMEA)

    Opower - October 20, 2014

    Energy retailers around Europe are under more strain than ever before. Competition, regulators, and consumers are pushing energy prices down. Load growth is finally starting to slow. The fundamental drivers of the old utility business model are under attack, and, on top of it all, technological leaps like distributed generation are dramatically reshaping the relationship between utilities and their customers.
  • The Value of Utility Customer Engagement

    Opower - June 26, 2014

    Utilities around the world are planning or deploying massive customer engagement initiatives, and for good reason. Customers in the U.S. currently spend less than seven minutes each year interacting with their utilities, and persistent deficits in customer engagement can become a major liability. Successful customer engagement creates significant value for utility shareholders. Opower has developed a business case framework to quantify potential benefits of customer engagement through cost savings across various areas of utility operations. This whitepaper identifies the value of customer engagement.
  • Unlocking Energy Efficiency for Low-Income Utility Customers

    Opower - June 19, 2014

    Low-income energy efficiency programs provide financially vulnerable utility customers with important energy savings. To date, low-income programs have faced challenges in driving participation among the over 10 million American families below 200% of the federal poverty level. This whitepaper discusses how utilities can engage these customers to drive important bill savings, energy savings, and broader system benefits.

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